Frequently asked questions
The short answers. Still stuck? Contact us or ask the assistant in the corner.
Is it free to list my business?+
Yes. A basic directory listing is free and stays free. Submit it at /directory/submit — it takes about two minutes and is reviewed before going live.
How do I add my business to the directory?+
Go to /directory/submit and fill in your details. It's free, takes about two minutes, and we review each submission before it goes live.
How do I claim a listing that's already there?+
Open the listing in the /directory and use the claim option, or search for your business at /account. We verify ownership by email before linking it to your account.
How do I edit or update my listing?+
Claim it first so it's linked to your account at /account, then send the changes you want via /contact and we'll update it for you.
How do I remove my listing?+
Just ask us via /contact and we'll take it down.
What is a featured listing?+
A featured listing is a clearly-labelled paid upgrade that gives your listing more prominence. It's optional — you can add it from /account after claiming your listing.
How is a featured listing different from a sponsorship?+
A featured listing is a paid upgrade on your own directory entry (from /account). Sponsorships are newsletter or display placements bought separately at /partners. Both are always clearly labelled.
How do I cancel or stop a featured listing?+
A featured upgrade runs for the period you paid for and simply ends after that — it doesn't auto-charge again. For any billing question, reach us at /contact.
Do you sell better rankings?+
No. Directory rankings are never for sale. Organic order is by location and relevance; featured listings and sponsorships are always clearly labelled.
How are directory rankings decided?+
By location and relevance to the search — never by payment. A featured listing is labelled, not secretly ranked higher.
Will my competitors be listed too?+
Yes. Any qualifying trade business can have a free listing — we don't exclude competitors.
Can I list more than one location?+
Yes — add or claim a separate listing for each location, and manage them all from one account at /account.
Can I add my logo or photos to my listing?+
Listings are currently text-based (name, contact, category, region, and your website link). We don't host logos or photos yet — add your website so visitors can see your branding there.
Is my listing reviewed before it goes live?+
Yes. Every submitted listing and classified is reviewed before it's published.
How long until my listing is approved?+
We review submissions as they come in. If it's been a while, nudge us via /contact and we'll check on it.
How do I find a supplier or contractor?+
Browse or search the /directory and filter by category and region to find businesses near you.
What areas or regions do you cover?+
Listings span the trade's regions — search or filter the /directory to find companies in your area.
There's wrong information about my business. How do I fix it?+
Claim the listing at /account (we verify by email) and send the correction via /contact, and we'll sort it out.
How do I report a spam or inappropriate listing?+
Flag it through /feedback or tell us at /contact and we'll review it.
Can I see how many people viewed my listing?+
Not yet — we don't currently offer per-listing view or lead analytics.
What does the newsletter cost?+
Nothing — the weekly newsletter is free. You can read past issues at /news and subscribe from any page.
How often does the newsletter go out?+
Weekly. Past issues are archived at /news.
How do I subscribe to the newsletter?+
Enter your email in the subscribe box on any page, or head to /news. It's free and weekly.
How do I unsubscribe?+
Every email has an unsubscribe link at the bottom — one click and you're off. You can also ask via /contact.
Do you send a lot of marketing emails?+
No — just the weekly newsletter and the occasional service notice. You can unsubscribe any time.
Do you share my email with sponsors or advertisers?+
No. We never share or sell subscriber emails with sponsors or anyone else. See /privacy.
What are the guides?+
Practical how-to and buyer guides written for the trade — pricing, software, suppliers, regulations, hiring and more. They're free to read at /guides.
Are the guides free?+
Yes, all guides are free to read at /guides.
Can I request a guide topic?+
Please do — send suggestions through /contact or /feedback and we'll consider them for an upcoming guide.
What tools or calculators do you have?+
Free calculators and tools for the trade live at /tools — for example a labour/hourly-rate calculator. They're free to use.
Can I embed your tools on my own website?+
The tools are for use here on the site — please link to /tools rather than embedding them.
What are price and restock alerts?+
Set a saved alert at /alerts and we'll email you when a matching deal or restock is posted. It's free.
How do I set up an alert?+
Go to /alerts, tell us what you're watching for, and we'll email you when something matches. It's free.
Can I post classified ads?+
Yes. You can post used gear or job openings in the classifieds — submit from /classifieds. Posts are reviewed before going live.
How much do classifieds cost?+
Posting a basic classified is free. Ads are reviewed before they go live.
Can I post a job opening?+
Yes — post jobs for free in the /classifieds. Like all classifieds, they're reviewed before going live.
How do I take down a classified ad?+
Ask us via /contact and we'll remove it.
How do I advertise or sponsor?+
Visit /partners for newsletter sponsorships and display placements. It's self-serve via Stripe, and every paid placement is clearly labelled.
Can I pay by invoice instead of card?+
Paid placements are handled self-serve through Stripe at /partners. If you need another arrangement, ask at /contact.
Do you offer refunds on paid placements?+
Refunds are handled case by case — contact us at /contact with your receipt and we'll help.
Who runs this site?+
It's an independent trade publication produced by SuiteThink Inc. in Halifax, Nova Scotia. We're not owned by a manufacturer, distributor, or software vendor. More at /about.
Are you independent?+
Yes. We're an independent publisher — not owned by a manufacturer, distributor, or software vendor — which is what lets us call things as we see them. See /about.
How do you make money?+
From clearly-labelled sponsorships, optional featured listings, and affiliate links. The newsletter, guides, and a basic listing are free, and rankings are never for sale. See /disclosure.
What's your editorial and corrections policy?+
We research from primary sources and cite them, clearly label anything sponsored, and fix mistakes when we get them wrong. Flag an error via /feedback; details at /disclosure.
Do you disclose affiliate links?+
Yes. Any affiliate links are disclosed — see /disclosure.
Is the site accessible?+
We aim to meet common accessibility standards — see /accessibility. If you hit a barrier, tell us at /contact and we'll fix it.
Does the site work on mobile?+
Yes, the site is fully responsive on phones and tablets. There's no separate app to install.
Do you have an RSS feed or an API?+
Not at the moment. If that's something you'd use, let us know via /feedback.
Do I need a password to sign in?+
No. Sign-in is passwordless — enter your email at /login and we send you a one-time link. We never ask for a password or payment on the sign-in page.
How do I sign in?+
Go to /login, enter your email, and click the secure link we send you. No password needed — it expires in 15 minutes.
I didn't get my sign-in link. What do I do?+
Check your spam folder first, then request a fresh link at /login (each link works once and expires in 15 minutes). Still stuck? Use /contact.
How do I change the email on my account?+
Message us at /contact and we'll move your account to the new email.
How do I delete my account?+
Ask us via /contact and we'll delete your account and personal data, as described at /privacy.
Can more than one person manage our listing?+
For now only the verified owner can manage a listing. If you need to transfer it to someone else, contact us at /contact.
What data do you collect about me?+
Only what you give us (like your email to subscribe, or a listing you submit) plus basic analytics. See /privacy, and you can unsubscribe any time.
Do you sell my data?+
No. We do not sell your personal data. See /privacy for exactly what we collect and how it's used.
How do you handle my privacy?+
We only use your data as described at /privacy and follow applicable privacy law. You can unsubscribe or ask us to remove your data any time via /contact.
How does this AI assistant work?+
I answer from this site's public content — the guides, directory, newsletter, tools and this FAQ. I don't have access to any account, email, or private data, and I won't make up prices or facts.
What can't the assistant do?+
I only use public site content, so I can't look up your account, see private data, or act for you. For anything personal or unresolved, use /contact.
Can I share a testimonial or review?+
We'd love that — share your experience at /share and we may feature it after review.
Can homeowners use this site?+
It's written for the people who run trade businesses, not homeowners — but the directory and guides are open to everyone.
How do I contact you?+
Head to /contact and leave a message — we'll get back to you.
How do I report an error or a problem?+
Use /feedback to flag an error, a listing problem, or a suggestion, or reach us at /contact. We fix mistakes and note corrections.